Customer storiesGracefully Framed
Customer story · Two tools to one

How Gracefully Framed replaced two tools and doubled the business

Running projects across Design Files and Smartsheet meant clunky estimates and scattered tracking. Ressio brought it into one place.

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Annie LawsonOperations · Gracefully Framed
Project photographyGracefully Framed
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HEADSHOT
Annie LawsonOperations · Gracefully Framed
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Ressio helps streamline things and almost has replaced both programs entirely.

Annie Lawson, Gracefully Framed
Previous stack
Design FilesSmartsheet
Active projects6–10
Business growthMore than doubled
Would recommend9 / 10
Meet Gracefully Framed

A growing remodeling business running on two systems

Gracefully Framed manages six to ten active projects at a time — a growing remodeling and new-construction business with a lot moving at once.

To keep it all moving, the team ran on two separate tools: Design Files for estimates, selections, and client updates, and Smartsheet for tracking where each project stood. It worked, but it meant living in two systems and stitching the pieces together by hand.

The estimating side was the weakest link. Building proposals in Design Files was clunky, and it was missing pieces that remodeling and new-construction projects actually needed.

The challenge

Two tools, neither built for the whole job

Every project lived across two platforms, and the estimating tool couldn't keep up with the work.

01

Split across two systems

Projects were tracked in Smartsheet while estimates, selections, and client updates lived in Design Files. Nothing talked to each other.

02

Clunky estimating

Building proposals in Design Files was slow and missing components that remodeling and new-construction jobs required.

03

A just-okay client experience

Client updates and selections ran through Design Files, and the experience left room for improvement.

The switch

One platform, two tools retired

Ressio absorbed the work that used to take two systems.

Before → after
Design Files
Smartsheet
Ressio
✓ Estimates
✓ Selections
✓ Scheduling
✓ Client updates
✓ Project tracking

Two tools in, one platform out.

✓ Streamlined tracking

Project status and progress live in one place instead of a separate spreadsheet tool.

✓ Estimates that fit the work

Proposals now include the components remodeling and new-construction projects actually need.

✓ A better client experience

Clients get a cleaner, clearer view of their project.

2x+business growthSelf-reported since adopting Ressio; multiple factors contribute.
The results

Two programs down to one, and room to grow

Since moving to Ressio, Gracefully Framed has more than doubled its business while consolidating the tools it runs on. The team says Ressio has almost entirely replaced both Design Files and Smartsheet, cutting the manual work of keeping two systems in sync and giving clients a better experience along the way.

3–5 hrssaved each week
2 toolsreplaced by Ressio
Way lessslips through the cracks
01

One platform instead of two

Ressio has almost fully replaced both Design Files and Smartsheet.

“Ressio helps streamline things and almost has replaced both programs entirely.”
02

Estimates built for the job

Proposals now capture what the old tool missed on remodels and new builds.

“It was so clunky and was missing a lot of components.”
03

Better for clients

The client experience improved in the move.

“The experience is better for clients.”
“
We would tell them that it's been great. We would recommend.
Annie Lawson · Gracefully Framed

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